SYDNEY, Australia, November 9, 2020 – Midwich APAC, a leading global distributor of both audio visual (AV) solutions and unified communications and collaboration (UC&C) services, with over 40 years of unrivalled industry expertise, announces the expansion of its Mi Services program into the Asia Pacific Region.
Under the Mi Services banner, the first of a number of comprehensive offerings is Mi Support, a full range of after sales services including enhanced product warranty, training for AV and UC&C systems and the highest-level technical support and ITIL practices.
With proven success over the past two years in the U.K. and Ireland, Mi Support is available to end users via Midwich Channel Partners as a trade resalable suite of support services that can be added to products or systems at the point of purchase.“End users with Mi Support achieve a guaranteed faster resolution when things go wrong,” said Michael Broadbent, Managing Director, Midwich APAC. “An on-demand support service maintains business continuity and provides greater productivity at a time when companies are heavily reliant on remote workflows and collaboration and require a stable environment for a consistent user experience.”
The program has built-in flexibility to ensure end users have the opportunity to customise Mi Services to their business-critical needs.
Mi Support Maintenance
Secured via an industry-leading Service Level Agreement (SLA) Mi Support Maintenance offers three levels “break-fix" support; Assurance, Onsite and Onsite+ incorporating access to our 24/5 vNOC Helpdesk, next day advance parts replacement, software patches and/or updates, and product training delivered by technical experts who benefit from both AVIXA and vendor certified training.
Mi Support Assurance is the essential service level agreement and expanded options may also be negotiated as part of the SLA to deliver next business day onsite assistance or rapid response onsite assistance within four business hours.
Mi Support Managed Services
Mi Support Managed Services offers end-to-end problem resolution of both appliance video conferencing codecs – such as Zoom and Microsoft Teams – and integrated AV equipment. The offering is based on a fixed, monthly charge per registered system, incorporating all integrated AV equipment to maximise productivity while minimising downtime and risk. Clients have a choice of five service operation modules; Proactive Monitoring, Fault Management, System Administration, Concierge and Service Reporting.
Mi Support offers a single point of contact for incident and case management and is available now through Midwich Channel Partners. For more information contact firstname.lastname@example.org